ab365 Privacy Policy and Data Protection
ab365 gives the highest priority to protecting your personal information. This policy describes how we collect, use, and keep your information secure.
1. Introduction and Scope
ab365 ("we", "our", "platform") operates a trusted online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") describes how ab365 collects, stores, processes, and discloses the personal information of its members.
By using our website ab365.cam or registering an account, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy applies only to the ab365 platform. We are not responsible for the privacy practices of third-party websites or services.
2. What Information We Collect
ab365 collects various types of information to operate its services smoothly and securely. The categories of information collected are described in detail below.
2.1 Information You Provide Directly
When you register with ab365 or use our services, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Mobile number
- Banking and payment details (bKash, Nagad, Rocket number or bank account details)
- Documents required for identity verification (copy of national ID or passport)
- Residential address
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical means:
- IP address and device identity
- Browser type and version
- Operating system information
- Page visit duration and navigation patterns
- Information obtained through cookies and similar tracking technologies
- Transaction history and gaming activity
2.3 Information Received from Third Parties
We may sometimes receive information through payment processors and identity verification services. This information is used solely to ensure the security of your account and the validity of transactions.
3. Use of Collected Information
ab365 uses collected information for the following purposes:
🔐 Account Management
To complete registration, login, and account verification processes, and to confirm the age and identity of users.
💳 Transaction Processing
To process deposit and withdrawal requests, ensure payment security, and prevent financial fraud.
🎧 Customer Support
To answer your questions and resolve complaints via 24/7 live chat and email.
🛡️ Security and Fraud Prevention
To detect suspicious activity, identify multiple accounts, and maintain platform security.
📊 Service Improvement
To analyse user behaviour and improve platform quality and add new features.
📢 Communications
To deliver important updates, policy changes, and necessary information to you.
4. Protection and Security of Information
ab365 applies industry-standard security measures to protect your personal information. We implement both technical and organisational measures to prevent unauthorised access, data leaks, or misuse.
4.1 Technical Safeguards
- SSL Encryption: All data transfers on our platform are encrypted using SSL/TLS protocols, keeping your information out of the reach of third parties.
- Firewall Protection: Our servers are protected by advanced firewall technology.
- Two-Factor Verification: An additional verification layer exists for sensitive account activities.
- Data Encryption: Stored passwords and sensitive information are secured with strong encryption algorithms.
4.2 Organisational Safeguards
- Only authorised personnel have access to users' personal information.
- Staff are contractually bound to maintain data confidentiality.
- Regular security reviews and audits are conducted.
- An incident response plan is in place to take swift action in the event of a data breach.
While we ensure the highest security measures, no data transmission over the internet is completely risk-free. Keep your account password confidential and do not share it with anyone.
5. Cookies and Similar Technologies
ab365 uses cookies and similar technologies to improve the functionality of its platform and personalise your experience.
5.1 Types of Cookies
Essential Cookies
Essential for the core operation of the platform. These cookies are required to maintain login sessions and ensure security.
Functional Cookies
Used to remember your preferences such as language settings and to provide a personalised experience.
Analytics Cookies
Collect information anonymously to analyse platform usage and improve service quality.
You can accept or reject cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.
6. Disclosure of Information to Third Parties
ab365 never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Providers
Necessary information may be shared with trusted partners to provide essential services such as payment processing (bKash, Nagad, Rocket), identity verification, and fraud prevention. These partners operate under strict confidentiality agreements.
6.2 Legal Obligations
Disclosing information may be a legal obligation in response to a valid court order, government directive, or lawful request from a law enforcement agency. In such circumstances, ab365 complies with applicable law.
6.3 Prevention of Financial Crime
As part of compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations, there may be an obligation to disclose necessary information to the relevant authorities.
7. Data Retention Period
ab365 does not retain your personal information longer than necessary. The retention period depends on the following factors:
- Account Information: For the duration your account remains active and for the period required by applicable law after account closure.
- Financial Transaction Information: For the period specified under financial regulations.
- Log Files and Technical Data: For the short period required for security and troubleshooting purposes.
- Information Related to Legal Claims: Until the claim is resolved.
At the end of the retention period, information is securely deleted or anonymised.
8. Your Rights and Options
You have the following rights regarding your personal information:
Access
You have the right to know what information we hold about you.
Correction
You may request that incorrect or incomplete information be corrected.
Deletion
In certain circumstances, you may request that your information be deleted.
Objection to Processing
You may object to your information being used for specific purposes.
Data Portability
You have the right to request a copy of your information in a structured format.
Restriction of Processing
In certain circumstances, you may request that the processing of your information be restricted.
To exercise these rights, contact us. We will respond to your request within a reasonable time. In some cases, it may not be possible to fulfil all requests due to legal obligations.
9. Protection of Minors
ab365 provides services only to individuals aged 21 or older. We do not intentionally collect or process the personal information of any minor.
Age is verified at the time of registration, and if we are informed that a minor's information has been collected unintentionally, we will immediately delete that information and close the associated account.
Important: If you believe that your child or a minor you know has registered on our platform, please contact us immediately.
10. International Data Transfers
ab365 may use server infrastructure in various countries to serve users in Bangladesh. Even if your information is transferred outside Bangladesh, we ensure that it remains protected in accordance with the standards described in this Privacy Policy.
For international transfers, we ensure appropriate contractual safeguards are in place so that the confidentiality of your information remains intact.
11. Changes to This Policy
ab365 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- Publishing a notice on the platform's home page
- Sending a notification to your registered email address
- Providing the opportunity to review the updated policy at the time of login
If you continue to use the platform after the revised policy is published, your acceptance of the new policy will be assumed. The date of each revision will be noted at the top of this page.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact ab365's privacy team:
Privacy Contact
Please include your registered email address or username in your request for identity verification.
For more information, visit our FAQ page or read our Terms and Conditions.