ab365 Terms and Conditions

Welcome to the ab365 online gaming platform. These Terms and Conditions ("Terms") apply to the use of the ab365 platform ("Platform") and all its services. By visiting our website, registering an account, or using any service, you are automatically considered to have accepted these Terms. If you do not agree with any part of these Terms, you are requested to stop using the Platform.

ab365 reserves the right to change or amend these Terms at any time. Changes will take effect as soon as they are published on the Platform. Visit this page regularly to stay informed about the latest Terms.

These Terms form a legally binding agreement between ab365 and its users. The words "ab365", "we", "our", and "Platform" refer to the ab365 gaming platform and its service-providing entity. The words "user", "you", and "member" refer to any person who visits or uses this Platform.

The ab365 platform provides online casino, sports betting, slots, live gaming, and many other entertainment gaming services for users in Bangladesh. The Platform is committed to ensuring a safe, fair, and entertaining environment.

1.1 Scope of Terms

These Terms apply to all products and services of ab365, including sports betting, casino games, live dealer games, slots, tower games, and VIP membership. Additional terms may apply to specific promotions or services, which will be clearly stated on the relevant page.

1.2 Language and Communication

These Terms have been prepared in Bengali and Bengali is the primary language for users in Bangladesh. In the event of any dispute, the Bengali version will be considered final. All ab365 customer support is available in Bengali.

To register and use services on the ab365 platform, you must meet the following requirements:

• You must be at least 21 years of age.
• You must own a valid and active bank account or mobile financial service account.
• You must bet in your own name and with your own funds.
• Only one account may be operated from a single IP address or device.
• You must not be the owner of an account previously closed due to a violation of ab365 rules.

2.1 Age Verification

ab365 reserves the right to verify a user's age and identity at any time. You may be asked to submit a national identity card, passport, or birth registration certificate for verification. If age verification fails, the account will be suspended immediately and the return of deposited funds will be subject to review.

To open an account at ab365, you must provide accurate, complete, and up-to-date information. Providing false information may result in account closure and forfeiture of deposited funds.

3.1 Single Account Policy

Each person may operate only one account. If multiple accounts belonging to the same person are found, all accounts will be closed and all bonuses and winnings will be forfeited.

3.2 Account Security

It is your responsibility to keep your account login details (username and password) confidential. You are responsible for all activity carried out from your account. If you suspect unauthorized use of your account, notify our support team immediately.

3.3 Updating Information

If any of your registered details change (mobile number, bank account, etc.), notify ab365 customer support promptly. ab365 will not be responsible for any problems arising from outdated or incorrect information.

The following policies apply to deposits and withdrawals on ab365. All transactions are conducted in Bangladeshi Taka (BDT/৳).

4.1 Deposit Conditions

• Deposits into the account will only be accepted from a payment method registered in the account owner's name.
• Depositing funds through a third party is strictly prohibited.
• Deposited funds are generally credited to the account instantly. If there is a delay due to technical reasons, please contact the support team.

4.2 Withdrawal Conditions

• Identity verification must be completed before a withdrawal can be made.
• After receiving a bonus, the specified wagering requirement must be met before a withdrawal can be made.
• Funds will only be returned via the same method used to make the deposit.
• ab365 reserves the right to review the withdrawal process in the case of suspicious transactions.

4.3 Currency and Conversion

All transactions on ab365 are conducted in Bangladeshi Taka. Transactions in any foreign currency are not accepted. Any applicable bank charges or mobile banking fees are the responsibility of the user.

ab365 offers various bonuses and promotions. Each bonus has specific conditions that must be followed.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit up to a maximum of ৳10,000. This bonus has a 25x wagering requirement. That means you must wager 25 times the total of the deposit and bonus before you can withdraw.

5.2 General Bonus Conditions

• Each bonus offer can be claimed only once, unless clearly stated otherwise.
• You cannot withdraw directly from your bonus balance — the wagering requirement must be met first.
• Using multiple accounts to claim bonus benefits is strictly prohibited and may result in account closure.
• ab365 reserves the right to change, suspend, or cancel any bonus offer at any time.
• Some games may not contribute to bonus wagering or may contribute at a limited rate; this will be stated on the relevant promotion page.

5.3 VIP Cashback

The ab365 VIP program has three tiers: Bronze — maximum weekly cashback of 0.3%; Silver — maximum weekly cashback of 0.5%; Gold — maximum weekly cashback of 0.8%. Cashback is provided subject to its own rules and conditions.

The following rules apply to all gaming activities on ab365. Users must comply with these rules.

6.1 Game Results

All game results are determined through certified Random Number Generator (RNG) technology, which is completely fair and impartial. ab365 is committed to ensuring fair play. If a dispute arises over a game result due to a technical error, the decision of ab365 management will be final.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game and betting market and are displayed in the game interface. Users must place bets within these limits.

6.3 Live Betting

Once a bet is confirmed in live cricket, football, or other sports betting, it cannot be changed or cancelled. Bets placed before a match starts may be carried over to the live event.

6.4 If a Match is Abandoned or Postponed

If a sporting event is abandoned, postponed, or cancelled, the result will be determined according to the relevant betting rules. In general, if the match is not replayed within 48 hours, the bet amount will be refunded.

The following activities are strictly prohibited on the ab365 platform:

• Using the platform for money laundering or to legitimize illegally obtained funds.
• Using bots, automated software, or artificial intelligence to gain an unfair advantage.
• Opening multiple accounts to abuse bonuses.
• Attempting to manipulate game operations or outcomes.
• Operating an account on behalf of a third party.
• Exploiting technical errors or vulnerabilities of the platform.
• Conducting fraudulent activities against other users.
• Misconduct or harassment of ab365 staff.
• Using forged or another person's identity documents.

If any of the above activities are detected, ab365 reserves the right to immediately suspend or permanently close the account and forfeit all deposits, bonuses, and winnings. Legal action may also be taken in serious cases.

ab365 places the highest importance on the protection of your personal information. Our platform uses SSL encryption technology to keep all data secure.

8.1 Data Collection

Your name, mobile number, email address, and date of birth are collected at the time of account registration. Government-issued identity document details may also be required for identity verification.

8.2 Use of Information

Collected information is used only for account management, service improvement, promotional communication, and fulfilling legal obligations. Your information is not sold or transferred to third parties.

For more details, please read our Privacy Policy.

ab365 makes every effort to operate a reliable gaming platform. However, ab365 cannot be held responsible in the following situations:

• Disruption to games due to loss of internet connection or technical problems.
• Delays or losses caused by third-party software or payment gateways.
• Service interruption due to uncontrollable circumstances (natural disasters, cyberattacks, government directives).
• Loss caused by the user's own negligence or violation of rules.

9.1 Maximum Liability

In any circumstances, ab365's maximum liability is limited to the amount of the relevant transaction. ab365 is not liable for indirect, incidental, or consequential damages.

10.1 Closure by ab365

ab365 reserves the right to suspend or permanently close an account without prior notice in the following cases:

• Violation of any provision of these terms.
• Providing false or fraudulent information.
• Involvement in fraud, money laundering, or other illegal activities.
• Failure to pass age verification or being found to be a minor.
• Misconduct toward the customer support team.

10.2 Closure by the User

You may close your account at any time via our live chat or email. If there is any active bonus with incomplete wagering requirements at the time of closure, the bonus balance will be forfeited and only the original deposited amount (if any) will be returned.

10.3 Voluntary Break

As part of responsible gaming, you may request to voluntarily suspend your account for a specified period. Contact our 24/7 live chat for assistance with this.

ab365 places the highest priority on responsible gaming. Gaming is a form of entertainment — it should not be considered a source of income.

ab365 provides the following tools to help users play responsibly:

• Setting deposit limits.
• Setting betting limits.
• Suspending the account for a specified period.
• The option to permanently self-exclude.

Visit our Responsible Gaming page for more details. If you are struggling with gaming addiction, please seek professional help.

12.1 Filing a Complaint

For any dispute or complaint, first contact ab365's customer support team directly. Support in Bengali is available via our 24/7 live chat. You may also submit a complaint by email: [email protected]

12.2 Process

Upon receiving a complaint, ab365 will investigate the matter as quickly as possible. Additional information or evidence may be requested for complex cases. ab365's final decision will be made based on applicable rules and evidence.

12.3 Applicable Law

These terms and any disputes related to ab365 services will be resolved in accordance with applicable law. Both parties will endeavor to resolve disputes amicably.